Implementing the concepts of Lean and Six Sigma is very common for manufacturing companies. Lately, the service industry started to embrace those concepts. In this case, we study the experience of a software service provider, ITWorx, and how they implemented Lean and six sigma to improve their service.This was initially done to comply with the Top Suppliers certification program requirements of their Fortune 50 client.The implementation was shortly roled out to the whole company. \r\n\r\nThe case starts with an introduction about the company and the Fortune 50 client and how the requirements for certification arose. An overview of the Top Suppliers program is then presented followed by the journey of ITWorx to use lean six sigma and map it to the software processes in order to become a certified top supplier.\"
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